This SLA defines ServerTurk’s uptime targets, outage handling, compensation rules, and conditions under which service guarantees apply.
ServerTurk aims to provide:
VDS/VPS: 99.7% uptime
Dedicated servers: 99.9% uptime
The uptime is evaluated annually.
The following are considered SLA-eligible outages:
Physical datacenter failures
Switch / rack hardware issues
Mistaken maintenance operations
Verified infrastructure-level outage caused by ServerTurk
Compensation is applied as service credit, not refunds.
The following events are NOT covered by SLA:
ISP outages (Türk Telekom, Superonline, etc.)
International routing problems
Global carrier failures
IXP issues
BTK port blocks
Government-mandated filtering
Regional access restrictions
Misconfigured firewall
Plugin/mod/script failures
Resource exhaustion (CPU/RAM/IO)
Kernel panic or internal crashes
DDoS attacks (including over-capacity)
Game server attacks
Brute-force attempts
Malware infections
Planned maintenance
Operator/network upgrades
Rack/UPS/electrical maintenance
Earthquake
Flood
Fire
War
Nationwide cyber attacks
Power grid failures
These events are excluded from SLA credit.
Only outages directly caused by ServerTurk qualify.
Compensation:
Service extension, or
Credit added to account
No cash refunds.
Customer must:
Submit an SLA claim within 48 hours of the outage.
Late claims are invalid.
SLA does not apply to:
Overdue invoices
Suspended services
Abuse-related suspensions
Resource overload incidents
Customer-side failures
Trial / free / promotional services
ServerTurk is not responsible for:
Global routing issues
Third-party infrastructure failures
ISP routing fluctuations
DDoS-related downtime
Customer-side software faults
Customer data loss
All risks beyond ServerTurk’s control remain with the customer.
Turkey (Türkçe)