Activation & Fraud Screening Policy

1. Purpose

This policy explains how ServerTurk activates services, verifies payments, prevents fraud, and handles third-party payments and suspicious activity.

2. Activation Rules

• Even if the payment is successful, the service is not guaranteed to be automatically activated.

• ServerTurk may require manual verification, identity confirmation, payment validation, or additional documents.

• Activation time varies depending on payment type, fraud screening, customer history, and security status.

• Fake receipts or manipulated payment confirmations result in immediate rejection.

3. Fraud Screening

The following situations are considered fraud risk:

• Payment made using someone else’s card/account

• Third-party payments without verification

• VPN/Proxy usage

• Multiple country IP logins

• Edited or fake bank receipts

• Suspicious order frequency

• Developer-mediated payments

• Stolen or unauthorized cards

• Refusing identity verification

ServerTurk may:

• Hold the order

• Request additional verification

• Request ID documents

• Reject or cancel the payment

• Refuse to activate the service

4. Third-Party Payments

Payments made by someone other than the account owner require:

1. Payment sender must confirm the transaction to ServerTurk

2. Service owner must confirm they know the payment sender

3. If the information does not match → service will not be activated

ServerTurk may request ID, invoice proof, or additional verification documents.

5. Developer / External Service Provider Fraud

Common scenario:
Developer takes money from a client → convinces someone else to buy a server → disappears.

In such cases:

• ServerTurk is not part of disputes between individuals

• Relationship between payer and service owner must be verified

• “My developer told me to pay on their behalf” is not accepted

• Services are not transferred or merged between disputed parties

• The official customer is the person whose name appears on the ServerTurk account

6. Suspicious Accounts & Security Holds

Accounts may be temporarily locked due to:

• Multiple failed payments

• Logins from different countries

• Mismatched customer details

• Fraud suspicion

• Chargeback history

Reactivation requires additional verification.

7. Activation Refusal & Refunds

Service activation may be refused (with no refund) when:

• Fraud is detected

• Payment proof is fake

• Customer refuses identity verification

• Payment and service owner do not match

• Developer payment disputes occur

Refunds are subject to ServerTurk’s discretion, not guaranteed.

8. Liability Disclaimer

ServerTurk is not responsible for:

• Third-party payments

• Developer/client disputes

• Fake receipts or false confirmations

• Account locks due to fraud investigation

• Delays caused by verification

• Payment disputes

These events are not eligible for refunds or compensation.