Abuse / DMCA & Complaint Management Policy

1. Purpose

This policy governs how ServerTurk handles illegal activities, harmful content, security threats, copyright violations, and all forms of network abuse occurring on its infrastructure.

2. Definition of Abuse

The following actions qualify as abuse:

• Copyright infringement (DMCA)

• Malware, virus, trojan distribution

• DDoS, flooding, botnet activity

• Spam emails

• Phishing attacks

• Illegal content

• Game exploits / cheats

• Unauthorized proxy/VPN usage

• Torrent/warez distribution

• Harmful traffic behavior

• Any violation of ServerTurk’s terms

3. Abuse Report Processing

Abuse reports may come from:

• BTK

• ISP carriers

• International upstream providers

• Copyright holders

• Cybersecurity organizations

• Private individuals

ServerTurk immediately starts the abuse-handling process and notifies the customer.

4. Customer Obligations

Upon receiving an abuse notice, the customer must:

1. Respond within 12 hours

2. Stop the offending activity

3. Remove the violating files

4. Apply technical fixes

5. Provide explanation or proof

Failure to respond may result in suspension.

5. Emergency Conditions

The following situations may lead to immediate suspension without prior notice:

• Active DDoS attacks

• Botnet command/control activity

• Spam or phishing outbreaks

• Malware distribution

• Hacking attempts

• BTK emergency orders

• Upstream carrier instructions

6. DMCA Takedown Notices

For copyright-related notices:

• The customer is responsible for responding to the copyright holder

• The violating material must be removed

• Repeated violations may lead to permanent termination

ServerTurk is not a legal party in DMCA disputes.

7. International Abuse Reports

For cross-border complaints:

• Customer is notified

• Fixing the issue is mandatory

• Failure to comply may result in traffic limits or suspension

8. Game Server Abuse

(FiveM, Minecraft, MTA, Rust, ARK, etc.)

Abuse includes:

• Exploits/cheats

• DDoS tools

• Resource-draining scripts

• Unauthorized game assets

• Copyright-infringing models/textures

9. Suspension Stages

Possible actions:

1. Warning

2. Temporary suspension

3. Traffic limitation

4. Permanent termination

ServerTurk may skip steps depending on severity.

10. Liability Disclaimer

ServerTurk is not responsible for:

• Illegal actions performed by customers

• Copyright penalties

• ISP-enforced blocks or restrictions

• Script/plugin-induced abuse

• Malware infections

• Blacklisting of IP addresses due to spam

These events are not grounds for refunds or compensation.